State of the Nation 20: 2022 Consumer and Retailer Sentiments

State of the Nation 20: 2022 Consumer and Retailer Sentiments

How are consumers feeling about the year ahead? How will this affect their behaviours with retailers? Plan to grow. Listen to guest speaker Adrian Lemme​​​​​, Director, Retail and Gaming Research at Citi and Retail Doctor Group’s CEO Brian Walker and COO...
Technology and Connectivity

Technology and Connectivity

In Episode 3, Anastasia invites Adam Renn from Aussie Broadband to discuss customer behaviour in the past few months and what is bound to happen in the future. How has COVID-19 impacted the telco space? What are consumer expectations and how do you give customers what...
Building Customer Advocates

Building Customer Advocates

In Episode 2, Anastasia invites Lesley Knight and Joanna Robinson from Chatime Group to discuss how to build customer advocates and effectively go beyond the transaction as well as consumer trends for the near future. Who are your customers and how you can best...
State of the Nation 19: The Future For Franchising

State of the Nation 19: The Future For Franchising

What will happen to the Future of Franchising? As we move towards a retail ecosystem for brands, we start to see centralised data and greater brand consolidation as well as customers shopping across multi channels. Join guest speakers: Richard Thame, CEO of Couriers...